Refund policy

RETURN POLICY

At All Pets, we are committed to ensuring your satisfaction with our products. Please read our return policy carefully before making a purchase:

NO EXCHANGES

We do not offer exchanges. If you wish to replace an item, you must return the original product following the guidelines below and place a new order for the desired item.

RETURN CONDITIONS

• Timeframe: Returns are accepted within 15 days from the date you received your order.

• Product Condition: Items must be returned in their original condition—new, unused, and with all original tags and packaging intact.

• Non-Returnable Items: Any product that shows signs of wear, use, or damage will not be eligible for return.

REFUNDS

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

• Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7–10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

RETURN PROCESS

1. Contact our customer service team at info@allpetsmiami.com to initiate a return.

2. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Once your return is received and approved, we will process your refund.

For any questions or concerns, feel free to reach out to us at info@allpetsmiami.com. Thank you for choosing All Pets!